FULL SERVICE AMAZON AGENCY

Amazon Account Management

Running an Amazon business means dozens of moving parts: listings get suppressed, prices drift, stock runs low, policies change and Seller Support cases pile up. Sophie Society takes ownership of your Seller Central account day to day, so problems are caught early and growth decisions are made on data.

Apply for Account Management

THE SERVICE, IN DETAIL

What is included

01

Account health monitoring

  • Daily review of Account Health, policy compliance, Voice of the Customer and customer experience metrics
  • Early warning on listing suppressions, product safety flags, IP complaints and return rate issues
  • Seller rating and feedback tracking with an action plan when metrics slip
02

Seller Support cases and appeals

  • We open, track and escalate Seller Support cases on your behalf (catalog errors, stranded inventory, reimbursements, listing issues)
  • Plan of action writing and submission for listing and account appeals
  • Mediation requests where a case cannot be resolved through standard channels
03

Pricing management

  • Pricing Health monitoring to protect the Featured Offer
  • Competitive price benchmarking against similar products
  • Price changes and, where agreed, automated pricing rules within limits you approve
04

Reporting and analytics

  • Business Reports, Brand Analytics, Search Query Performance and SKU Economics combined into one dashboard, updated hourly
  • Weekly performance report and monthly strategy review
  • Profitability view by product: sales, fees, ad spend and margin
05

Growth strategy

  • Quarterly growth plan built from Brand Analytics, Growth Opportunities and Product Opportunity Explorer
  • New product and new marketplace expansion planning
  • Q4 and Prime Day preparation

A CLEAR PATH FORWARD

How it works

  1. 01

    Onboarding (week 1): you add Sophie Society as a user in Seller Central with only the permissions our services need. We never request payment, banking, tax or account ownership access.

  2. 02

    Full account audit (weeks 1 to 2): account health, catalog, content, inventory, pricing and advertising reviewed, with a prioritised action plan.

  3. 03

    Fix and stabilise (month 1): we resolve open issues, cases and suppressions first.

  4. 04

    Grow (ongoing): weekly execution, weekly reporting, monthly strategy call, quarterly growth plan.

WHAT THIS MEANS FOR YOUR BRAND

Benefits

  • One accountable owner for your whole Amazon channel

  • Problems caught early, before they cost sales

  • Decisions based on data from your own account, not guesswork

  • Full transparency: you see every change and every number

  • You stay in control: you keep ownership of the account and can remove access at any time

EXPERIENCE YOU CAN BUILD ON

Our expertise

  • 800+ brands served across categories including supplements, health, grocery, pet, home, apparel and baby

  • Specialist teams across advertising, catalog, content, creative and data

  • Amazon Ads Verified Partner

  • Founder Chris Rawlings is a speaker at the Billion Dollar Seller Summit, Market Masters, Ambizion and the European Seller Conference

THE WORK IN ACTION

Results

Hygge Sheets

rebuilt structure, launched additional products and paced budget against stock to avoid stockouts: $34K to $224K per month. Read the case

FleaSolve

fixed disorganised listings, overhauled SEO and grew subscribers more than 3x: £124K to £434K per month. Read the case

Jug Plug

recovered from 1,000+ copycat sellers to the #1 Best Seller spot. Read the case

YOUR NEXT CHAPTER

One team.
A stronger Amazon business.

Bring your account, catalog, content, inventory, promotions and advertising into one plan.

Apply for Account Management

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